Support FAQs
Frequently Asked Questions
Everything you need to know about shopping with Vivitail, shipping, returns, and caring for your pet grooming products.
Every Vivitail 8-in-1 Pet Grooming Kit includes the FurCare DoubleBlade Hair Remover, FurCare Brush+, FurCare Massage Brush, FurCare Trim Scissor, PawMagic Nail Clipper, PawMagic Nail Smoother, AquaCare Soft Bristle Toothbrush, and AquaCare Folding Cup. Together, these carefully selected essentials help simplify everyday grooming and pet care.
Yes. The Vivitail grooming tools are designed for both cats and dogs of most breeds, coat types, and sizes. Always groom gently and choose the appropriate tool for your pet's coat and grooming needs.
Yes. Vivitail offers free shipping on eligible orders. Delivery times may vary depending on your location and local courier services. Tracking information will be provided once your order has been dispatched.
We offer a 40-day return policy. If you're not completely satisfied with your purchase, simply contact our customer support team within 40 days of delivery, and we'll guide you through the return process.
You can reach our support team anytime by emailing support@vivitail.com. We strive to respond to all inquiries as quickly as possible and are happy to assist with orders, products, shipping, or returns.
Yes. At Vivitail, we carefully select pet grooming accessories made with pet-friendly materials and designed for everyday use. We recommend using each tool as instructed and supervising pets during grooming sessions.
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