Shipping policy
At Vivitail, we offer free shipping on all orders within the United States. There are no additional shipping charges at checkout.
Shipping Destinations
We currently ship only within the United States.
Free shipping is available to all eligible destinations within the United States, subject to carrier service availability.
Shipping Cost
Shipping is completely free.
Customers will not be charged a separate shipping fee for eligible U.S. orders.
Processing & Handling Time
Orders are typically processed and prepared for shipment within:
1–3 business days
Orders are not normally processed on weekends or U.S. public holidays.
Transit Time
After your order has been shipped, the estimated delivery time is:
5–14 business days
Delivery times may vary depending on the destination, carrier availability, weather, holidays, and other circumstances outside our control.
Estimated Total Delivery Time
From the time an order is placed, the estimated total delivery timeframe is:
6–17 business days
This consists of:
- Handling: 1–3 business days
- Transit: 5–14 business days
Tracking Information
Once your order has been shipped, tracking information may be provided by email or through the order tracking system.
Please allow some time for tracking information to become active after the carrier receives the package.
Delays
While we work to deliver orders within the estimated timeframe, delivery may occasionally take longer due to circumstances outside our control, including severe weather, carrier delays, holidays, customs or other transportation disruptions.
If your order has not arrived after the maximum estimated delivery timeframe, please contact our customer support team and we will assist you.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
Contact Us
If you have questions about your shipment or delivery, please contact Vivitail customer support.
Shipping: Free
Shipping Destination: United States only
Handling Time: 1–3 business days
Transit Time: 5–14 business days
Estimated Total Delivery Time: 6–17 business days
Thank You