Shipping policy

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will be processed on the next business day.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United States: 5–14 business days
  • Canada: 7–15 business days
  • United Kingdom: 7–15 business days
  • Australia & New Zealand: 7–18 business days
  • Europe: 7–18 business days
  • Other International Destinations: 10–20 business days

We strive to deliver every order within the estimated timeframe. While most orders arrive on schedule, delivery times may occasionally vary due to carrier operations, customs processing, weather, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is available.

Any applicable taxes, duties, or customs fees imposed by local authorities are the responsibility of the customer.

Order Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

Delays

While we work hard to meet our estimated delivery times, delays may occasionally occur due to:

  • Weather conditions
  • Carrier delays
  • Customs inspections
  • High shipping volumes
  • Other circumstances beyond our control

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Vivitail is not responsible for orders delayed, lost, or delivered to an incorrect address due to information provided by the customer.

If you notice an error, contact us as soon as possible. We'll do our best to help if your order has not yet been processed.

Lost Packages

If your tracking shows your package has been lost in transit, please contact us. We'll work with the shipping carrier to investigate and help determine the best resolution.

Contact Us

If you have any questions regarding shipping or your order status, please contact us at:

Email: support@vivitail.com

We're always happy to help.